Calibration services
Repair services
You can keep you equipment running in like-new condition with a Factory Certified Calibration Plan. This plan includes:
•Verification of specifications using proprietary procedures developed by Tektronix and Keithley:
• Adjustment as necessary to restore top performance
• Updates to instrument firmware
• Minor repairs when needed
• Installation of reliability and safety updates
• Traceability to national metrology institutes
• Certificate of Traceable Calibration
• Maintenance of traceability records
• Optional test data report
→Opt. C3 :
Calbration services for 3 years
→Opt. C5:
Calbration services for 5 years
The Tek Care service plan safeguards your investment and keeps your Tektronix products running like new with an extension of the factory warranty. The Tek Care service plan includes:
• Fast turnaround time
• Covers full repair costs including all parts, labor, and transportation
• Instruments returned to like-new factory performance
• 90 day service warranty
• Includes calibration (if necessary) and adjustments to published accuracy specifications
→Opt. R3
Standard warranty extended to 3 years. Covers parts, labor and 2 day shipping within country. Guarantees faster repair time than without coverage. All repairs include calibration and updates. Hassle free – a single call starts the process.
→Opt. R5
Standard warranty extended to 5 years. Covers parts, labor and 2 day shipping within country. Guarantees faster repair time than without coverage. All repairs include calibration and updates. Hassle free – a single call starts the process.
Total product protection services
Whether you are in a controlled lab or on the floor of a manufacturing plant, your equipment is subject to a variety of hazards, including being dropped, damaged in transit, poorly stored or worse. Any one of these factors can lead to thousands of dollars in on-demand repair or replacement costs. Unplanned expenses are reduced and your investment is protected when you choose Total Product Protection from Tektronix. Accidents happen, but we’ve got you covered.
• 3 or 5 year protection plan
• Coverage from wear and tear
• Covers damage caused by ESD or EOS events1
• Single point of contact to manage your service journey
• Return shipping at no cost
• Includes calibration (if necessary) and adjustments to published accuracy specifications
→Opt. T3
The 3 year Total Product Protection Plan includes repair-or-replacement coverage from wear and tear, accidental damage, ESD or EOS. Guarantees faster repair time than without coverage.
→Opt. T5
The 5 year Total Product Protection Plan includes repair-or-replacement coverage from wear and tear, accidental damage, ESD or EOS. Guarantees faster repair time than without coverage.
Gold Services
•3 or 5 year protection plan
•Instruments in loan within 48 hours
• Covers damage caused by ESD or EOS events1
• Single point of contact to manage your service journey
• Return shipping at no cost
• Includes calibration (if necessary) and adjustments to published accuracy specifications
| Service Plan Feature |
Total Protection(Opt:T3,T5)
|
Gold Care( Opt:G3,G5)
|
Tek Care(Opt:R3,R5)
|
|
Extension of factory warranty
|
✔
|
✔
|
✔
|
|
Protection from manufacturer defects
|
✔
|
✔
|
✔
|
|
Free factory certified calibration with repair (if necessary)
|
✔
|
✔
|
✔
|
|
Free in-country shipping
|
✔
|
✔
|
✔
|
|
Priority on-bench service
|
✔
|
✔
|
|
|
Coverage of user-caused EOS and ESD damage
|
✔
|
✔
|
|
|
Coverage from accidental damage
|
✔
|
||
|
Coverage from normal wear and tear
|
✔
|
||
|
Loaner unit during shipped within 48 hours
|
✔
|
